Terms and Conditions
Buying goods over the internet provides a different shopping experience from buying products in-store. Colours and shades of products shown on the Digicrafts website will depend on many variables, including your computer type, monitor display settings or the light quality in your environment. Pictures and images at Digicrafts are for illustrative purposes only, for an accurate description please refer to the descriptive text next to the product. We always provide accurate dimensions and measurements, please contact us if you are unsure about the size, shape or finish of any product. Please be aware, that many of our goods are individually handcrafted and in some instances have unique differences that set them apart from mass-produced items.
Upon receipt of your order, we will send a confirmation email detailing order and payment. A further email will follow confirming dispatch. We reserve the right to refuse a transaction for any reason or refuse service to anyone at any time. We will not be liable to you or any third party by reason of our withdrawing any product from the Website whether or not that product has been sold.
Orders though our website are processed by Paypal who accept all major credit and debit cards and have achieved the highest level of compliance under the Payment Card Industry Data Security Standard. Paypal adheres to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.
Prices and stock availability
We reserve the right to change any product prices, product specifications and availability at any time. We aim to ensure stock information on the Digicrafts website is as accurate as possible, but cannot guarantee that stock is available. If the product you have ordered is not available, we will contact you by email or phone and you will have the option either to wait until the item is available or cancel your order. If you are planning to order a particular product in large quantities, please contact us first.
Returns and Exchanges
We hope you will be delighted by your order – however, if you are not fully satisfied, we are happy to provide a full refund if the item is returned to us within 14 days in its original packaging and in a fully resalable condition. Any item not in its original condition or worn beyond simply opening the packaging will not be refunded. Return postage is at your expense. You must include your customer order details with the package; we cannot offer a refund without the full order details. Refunds can only be made to the card used for purchase and will only be processed once the item has been received by us.
Damaged & Faulty Goods
We advise you to check your purchase as soon as you receive it. Please notify us via email: firstname.lastname@example.org or in writing at the address below. We will exchange any item in the unlikely event that it is faulty and a full refund will be given (including postage). Please notify us immediately and include a photograph of the damaged goods and packaging. Returns address: Digicrafts, 18 Owens Quay, Bingley, Bradford, BD16 4DX
Offers and Discounts
Unless we state otherwise, offers and discounts cannot be used in conjunction with any other offer - Clearance items, promotional items, gift certificates or delivery charges are not included in our special offers. No cash alternative is available and offers are non-transferable. Discount or offer prices will be shown on the product listing page or at the checkout stage on the website. Digicrafts retains the right to withdraw offers or discounts at any time and for any reason.
Changes to Terms and Conditions
Digicrafts reserves the right to update or modify these Terms and Conditions at any time with out prior notice. We encourage our customers to review this page whenever you purchase from our Website.
You agree to withhold Digicrafts and it's directors, employees and suppliers, from any claim, demand, action or damage, including reasonable solicitors fees, made or incurred by any third party arising out of or related to your use of this website.
Retailers are free to purchase our products for resale in their own outlets, please contact us to discuss details. However, we do not allow other business to sell our products on ebay.
Legal, Trademarks and Copyright
The Digicrafts logo and designs should not be reproduced without our written permission. Colour reproduction is as accurate as photographic and printing processes will allow. Digicrafts have the rights to use model photography and other visual material on the site. Reproduction of any material without our permission is not permitted.